Terms & Conditions
1. Contract
2. Price & Payment
2.1 Upon signing of this agreement, a deposit of 50% of the total price is payable. An additional 45% is due on delivery, with the final 5% balance due on satisfactory completion. The Purchaser shall not be entitled by reason of any alleged minor defect to withhold more than a proportionate amount of the sum due.
2.2 VAT at the prevailing rate is included in the total price and will be payable on all orders unless a VAT Zero Rating disclosure is completed and signed.
2.3 Life Quality Bathing Ltd reserves the right to charge interest on any overdue payments at the rate of 3% above The Bank of England base rate.
2.4 Payment must be made by bank transfer, bankers draft , cheque, cash or card. Cleared funds must be received prior to installation of the products. If payment is made by cheque, the final 50% must be paid and cleared prior to delivery of goods and installation. Only payments made by Credit Card are protected under Section 75 of the Consumer Credit Act.
2.5 Prices are correct at the time of this agreement. Any price variations will be notified in writing.
2.6 Initial prices quoted will be from our modular range.
3. Cancellations
3.1 The Customer reserves the right to cancel this agreement up to 14 days prior to the delivery of goods. A full refund of the amount paid will be given, less an administration charge, in addition to the cost of any goods and services already provided, cancellation MUST be made:
By Telephone: 0800 448 0448
By Email: info@life-quality.co.uk
3.2 No cancellations will be accepted after installation has commenced.
3.3 Any refunds due will be processed within 7 working days of cancellation, and credited subject to the Customers individual banking facilities.
3.4 Cancellations will be acknowledged in writing within 24 hours of the notice to cancel the contract being received. Any refund due will be calculated and advised at this time.
3.5 Cancellations after delivery of goods will be made at the Company’s discretion.
4. Guarantee
4.1 All goods and labour are guaranteed as standard for one year. Please refer to individual items for extended warranty details. Life Quality Bathing Ltd does not accept responsibility for damage of defects caused by misuse, alteration or the negligence of the Customer or a third party.
4.2 A certificate of completion must be signed by both parties upon completion.
5. Delivery & Installation
5.1 The Customer is responsible for ensuring there is an available supply of gas, electricity and water necessary for installation. Life Quality Bathing Ltd is not liable for pre-existing faults or supply issues with these utilities.
5.2 Life Quality Bathing Ltd does not accept responsibility for any variations or departures from any survey, specification or drawings that are necessary to facilitate the installation or arising from site conditions or unforeseen circumstances. Life Quality Bathing Ltd shall be deemed unaware of all concealed factors which may adversely affect the installation, or any factors unknown at the date of this agreement. Life Quality Bathing Ltd shall be entitled to increase the contract price for any additional work required. Written agreement will be needed before commencement of any additional work.
5.3 If the Customer requires any amendments to the agreement prior to installation, these will be agreed in writing by way of a Contract Variation Form.
5.4 Life Quality Bathing Ltd will make every effort to deliver the goods on the advised delivery date. The Customer acknowledges that some goods are made to order and as such, delays can occur which are outside the control of the Company. Life Quality Bathing Ltd is not responsible or liable for any delays outside our reasonable control.
5.5 In the event of a delay in the delivery or installation of products, Life Quality Bathing Ltd will contact you and arrange the earliest possible alternative date.
5.6 In the event that the goods are delivered prior to the installation date, the Customer is responsible for any loss or damage they cause to the goods.
5.7 The Customer is responsible for ensuring adequate access and parking for delivery and installation of goods. If a parking permit is required, this must be arranged by the Customer prior to installation. Walkways must be cleared of furniture and possessions where possible.
5.8 Where possible, a skip will be provided for removal of your old bathroom suite and associated waste. If no skip access is available, all waste will be stored on site in suitable containers and removed once installation is complete.
6. Complaints Procedure
If you are not satisfied with any aspect of our product/service you can tell us about your complaint in the following ways:
In writing: Write to us at, Life Quality Bathing Ltd, The Calf Pen, Seckington, Tamworth, B79 0LA, please address your letter to The Customer Services Manager
By Telephone: 0800 448 0448
By Email: info@life-quality.co.uk
How long will it take?
We will aim to resolve your complaint straight away but if we can’t, we will write to you within 10 business days to tell you:
- Why we have not resolved your complaint, who is dealing with your complaint and when we will contact you again.
- We will keep you informed on a regular basis but if you need an update, please call us on the number above and ask to speak to the person dealing with your complaint.
